Queue management, BSP reconciliation, ADM/ACM tracking, fare watch, and unused-ticket recovery in one place. Stop hunting for HX segments and missing refunds — Vault keeps the receipts.
Five back-office workflows that quietly bleed money — automated, audited, and always running.
Live queue counts from Amadeus and Sabre with drill-down into individual PNRs. Know what's pending action before the supplier does.
Schedule queue auto-cancel of HX (host-cancelled) segments before they generate phantom segment fees. Configurable rules per office.
Drop your weekly BSP HOT file in. Vault parses every transaction, reconciles against your booking ledger, and flags discrepancies.
Every Agency Debit Memo and Credit Memo from BSP imports lands in a workflow with status, owner, dispute notes, and resolution timeline.
Set a target price for any route. Vault polls supplier APIs in the background and notifies your team when the fare drops.
Identify cancelled tickets with residual value before they expire. Filter by airline, validity window, and customer for outreach campaigns.
Most agencies treat the weekly BSP HOT file like a black box — they pay it and move on. The discrepancies are buried in 8,000 lines of fixed-width DISH23 format that no one has the bandwidth to audit by hand.
Vault parses every line, joins it to the matching booking in your system, and surfaces only the rows that don't match: missing tickets, segment fees you didn't expect, refund delays, ADMs you didn't see coming. The job that took your finance team a day takes 90 seconds.
Airline Debit Memos arrive without warning and resolve at the speed of an airline back-office team. By the time your finance manager hears about one, the original booking agent has moved on and nobody remembers the context.
Vault assigns every ADM to an owner the moment it lands, surfaces the original booking and agent, and gives you a dispute-drafting workspace with all relevant evidence pre-attached. Agencies running Vault overturn 62% of disputed ADMs versus an industry average closer to 25%.
Cancelled or partially-used tickets sit on airline ledgers with residual value and an expiry date. If your team isn't running an active recovery program, that money quietly disappears at the validity deadline.
Vault tracks every unused ticket in your system, surfaces the value, the validity window, and the original customer, then generates outreach lists you can hand to your sales team. The agencies we work with recover an average of $48,000/year in residual value that would otherwise have expired.
50+ tickets per day. The volume where manual reconciliation breaks down but a finance hire isn't yet justified.
Branches in different cities or countries. One Vault instance gives Group HQ visibility into every office's BSP and ADM exposure.
Agencies operating under BSP scrutiny who can't afford to miss an ADM dispute window or have HX segments slip through the cracks.
It can. For most agencies it replaces a combination of spreadsheets, manual queue checks, and an aging back-office tool. Some agencies run it alongside accounting software like Sage or QuickBooks — Vault handles the GDS-side workflow and exports clean data into the accounting system.
Amadeus and Sabre out of the box. Travelport (Galileo/Worldspan) support is in beta. ADM/ACM and BSP HOT parsing are GDS-agnostic — Vault works with any IATA agency.
Vault polls your queues on a schedule you set (typically nightly), identifies segments returned with HX status from the airline, and queues them for cancellation in the GDS — within rules you configure (skip-list per airline, time-of-day windows, etc.).
DISH23 (the current IATA standard) is the primary format. Legacy DISH7 files are parsed too. Most regions globally are on DISH23 as of 2024.
Most Vault features assume you ticket through BSP. Non-IATA agencies can still use queue management, fare alerts, and unused-ticket tracking — but BSP reconciliation and ADM management won't apply.
No. You connect your GDS credentials, upload a recent BSP HOT file as a sanity check, and start. Most agencies are operational within an hour.
Vault catches what your team doesn't have time to. Book a demo and we'll show you exactly what we'd find in your last 90 days of bookings.